![]() TeamViewer is a software solution for remote device access and control that enables users to access computers and mobile devices for remote management and maintenance. Remote desktop software systems like TeamViewer and Microsoft’s Remote Desktop Protocol facilitate these connections so that users and network administrators can fully control and maintain devices remotely. The ability to access a remote machine is often necessary, whether you need to use its applications, monitor its performance, or transfer files between devices. Support for these Microsoft enterprise products ends in 2023ĭell Technologies World 2023: Q&A on how Dell sees security at the edge Gartner releases 4 trends that will impact cloud, data centers and infrastructure in 2023 Image: Adobe Stock Networking: Must-read coverage For more info, visit our Terms of Use page. This may influence how and where their products appear on our site, but vendors cannot pay to influence the content of our reviews. We may be compensated by vendors who appear on this page through methods such as affiliate links or sponsored partnerships. For this reason, RemotePC is our choice for the best remote desktop software for individuals and small and medium-sized businesses.While similar in scope and use cases, the collaboration features, pricing, and supported operating systems set these two remote desktop options apart. While it may lack some of TeamViewer’s collaborative tools, it still supports video chat, offers a smooth remote desktop experience with excellent latency, and has 24/7 chat support. RemotePC is affordable and allows for concurrent access to a large number of devices. As for LogMeIn, it’s less feature-rich than TeamViewer and not as powerful, with higher price points than RemotePC. However, it comes with a hefty price tag and only enables a small number of users to work concurrently. It’s true that TeamViewer is feature-rich, powerful, and easy to use, and it’s the only platform of the three that supports access to POS or IoT devices. RemotePC pulls ahead in this category, with more concurrent sessions and more devices at cheaper rates for both individuals and SMBs. Both allow for additional devices at a fee, but that’s hard to justify given Remote PC’s much cheaper offering. In comparison, TeamViewer’s Corporate license costs $1,498.80/year for just three concurrent sessions (although there’s no device limit), while LogMeIn’s Pro Plan costs $1,519.99/year for only 10 devices. RemotePC’s Team plan ($249.50/year) allows for unlimited concurrent connections to 50 devices, which is more than enough for most SMBs. We were also disappointed to see that it used 25% of our test computer’s 2.6 GHz 6-Core Intel Core i7 processor, which was several times greater than TeamViewer or LogMeIn. LogMeIn, however, fell behind in this category, with a generally laggier experience. ![]() We experienced little to no lag with either: mouse tracking was smooth, as were most animations, and clicks were carried from client to host nearly instantaneously. TeamViewer and RemotePC both performed well in terms of latency and system resources. ![]() Finally, LogMeIn didn’t do a great job of scaling displays, which could be blurry. Additionally, all three web apps are limited, so you’ll need desktop or mobile version for tasks such as file transfers or remote printing. There are some notable exceptions: We found the RemotePC iOS app a bit clumsy, sometimes highlighting text without meaning to or scrolling too far due to oversensitivity. Session functions like chat, whiteboard, and recording were equally easy to find and use. ![]() The interfaces are quite similar: a main dashboard gives you access to devices associated with your account(s), plus additional features like user management and meetings. We found all three apps straightforward and easy to use. ![]() While both RemotePC and LogMeIn have some great features, TeamViewer ticks all the boxes in terms of compatibility, collaborative tools, and business integration. Finally, TeamViewer supports hardware and software integration, beyond that provided by RemotePC’s simpler API, to integrate with your business’s existing IT solutions. Fortunately, all three apps support tools to facilitate user management, including user groups and permission settings, and can be remotely deployed en-mass using Group Policy Management or similar script-running tools. TeamViewer supports many different devices (Image credit: Teamviewer)ĭeployment and user management can be complicated and time consuming. ![]()
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